Reference

Your Account Rights and Our Obligations

These Terms & Conditions govern every interaction between you and roulette online — from opening your account and making deposits via DANA, OVO, GoPay or QRIS, to withdrawing…

Account registration rulesDANA, OVO, GoPay & QRIS deposit termsWithdrawal verification processAccount suspension policyDispute resolution steps

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What These Terms Cover for You

roulette online Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating an account with roulette online, you agree to these terms in full. They apply to all activity on our platform — including live Baccarat tables, slot rooms, Aviator rounds, and any transaction you initiate using DANA, OVO, GoPay or QRIS. We may update these

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terms periodically; when we do, we post the revised version here and note the effective date at the top of the page. Continued use of your account after a revision constitutes acceptance. Where eligibility is discussed — particularly for residents in regions such as Denpasar —
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access depends on local law. If a provision is found unenforceable, the remaining terms stay in effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT OUR TEAM

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear or you believe a term has been applied incorrectly to your account, our support team is here to help. You can raise a formal query via live chat, email or our in-app help desk — we aim to respond to all terms-related enquiries within 24 hours on business days.

Team online

Live Chat

Available 07:00–23:00 WIB, seven days a week. Use the chat icon in your account dashboard to raise a terms query and receive a written response you can keep for your records.

Email Support

Send detailed terms-related questions to our support address. We aim to reply within 24 hours on business days with a clear explanation referencing the relevant clause.

In-App Help Desk

Open the Help section inside your account on any device — Android, iOS or mobile browser — to submit a formal terms query and track its status until resolution.

ACCOUNT SECURITY

How We Protect Your Account and Data

These Terms & Conditions are not just a legal formality — they define the security and privacy standards we hold ourselves to on your behalf.

Data Handling

We collect only the information needed to operate your account — name, contact details and transaction history. Your data is stored on encrypted servers and never sold to third parties under any circumstances.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences via your browser settings; disabling analytics cookies does not affect account access.

Account Security

Two-step verification is available for all accounts. We recommend enabling it immediately after registration. Any suspicious login attempt triggers an automated alert to your registered email or phone number within minutes.

Data Retention

We retain account and transaction records for as long as your account remains active and for a defined period after closure, in line with applicable financial-record obligations. You may request a copy at any time.

Change Requests

To update or correct personal data held in your account — address, email, phone number — contact support via live chat or email with valid identification. Changes are processed within two business days.

Primary Contact

For any formal notice under these Terms & Conditions — including account closure, data deletion or a dispute — direct your written request to our dedicated compliance address listed in the Help section of your account.

Common Questions About Our Terms

These are the questions we hear most often about how our Terms & Conditions work in practice — covering your rights, what happens when terms change, how we handle disputes, and how deposit and withdrawal rules interact with the agreement you accepted when you opened your account.

They apply from the moment you complete account registration. Every action you take — depositing via OVO, placing a bet on Aviator, or requesting a withdrawal — is governed by the version of the terms in effect at that time.

We post the revised terms here with a new effective date at the top of the page. We also send a notification to your registered email address so you have time to review any changes before continuing to use your account.

If you disagree with any clause, you should stop using the platform and contact our support team via live chat or email to discuss the matter. Continued use of your account after an update counts as acceptance of the revised terms.

Deposits via DANA and GoPay are subject to the transaction limits and verification steps described in the Payments section of these terms. Each deposit must originate from an account registered in your own name to comply with our account integrity rules.

Raise your dispute via the in-app Help Desk or by email. Our team aims to respond within 24 hours on business days. If a resolution is not reached at that stage, the terms outline a formal escalation path you can follow.

Yes. Submit a written data-deletion request through live chat or our support email with proof of identity. We will process eligible requests within the timeframe set out in our data retention policy, subject to any mandatory record-keeping obligations.

Access and eligibility depend on local law. We apply the same account rules across all regions, but certain features or payment options — including QRIS scan-to-pay — may only be available where local law permits their use.

Your Account Rights and Our Obligations

How to Reach Us About These Terms

Live Chat

Email Support

In-App Help Desk

How We Protect Your Account and Data

Data Handling

Cookie Policy

Account Security

Data Retention

Change Requests

Primary Contact

Common Questions About Our Terms

01 When do these Terms & Conditions apply to my account?

02 How will I know if the terms have been updated?

03 Can I use my account if I disagree with a term?

04 What are the rules around DANA and GoPay deposits under these terms?

05 How does the dispute resolution process work?

06 Can I request deletion of my personal data?

07 Does accessing the platform from Indonesia change these terms?

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